NM Insurance - Caravan & Motorhome Training Support Guide

NM Insurance Caravan / Motorhome Training Support Guide

This Training Support Guide is designed to complement the relevant NM Insurance Product Disclosure Statement (PDS) and the Caravan and Motorhome Training Assessments. It provides general information about key cover concepts, common customer scenarios, and core policy features to support distributors' understanding of caravan insurance products.

This guide is intended for training and support purposes only and does not replace the PDS. All cover is subject to the full terms, conditions, limits, and exclusions outlined in the PDS and the individual Policy Schedule. Distributors must always refer to these documents when communicating product information.

General Advice Warning: This information is general in nature and does not take into account any customer's individual objectives, financial situation, or needs. Distributors must not provide personal recommendations, opinions, or advice about the suitability of this product for any individual. Customers should consider whether the product is appropriate for their circumstances and review the relevant PDS and Policy Schedule before making any decision. Customers should be directed to the NM Insurance Customer Service team for any questions relating to their individual policy, cover, or claims.

1. How to Use This Guide

Use this guide alongside the relevant NM Insurance Caravan / Motorhome PDS when completing or reviewing the training assessment.

This guide supports understanding of key product features at a general level only. Distributors should ensure all discussions remain general and are not applied to individual customer situations.

2. Private Purposes and Acceptable Use

Caravan / Motorhome insurance is designed for private purposes, including personal, domestic, and recreational use.

The policy is intended to cover use for personal enjoyment and travel, rather than for business or income-generating activities.
Use connected to a business, trade, occupation, or income-producing activity is generally not covered unless permitted under the PDS.
Examples that would typically fall outside standard cover include living in the caravan/motorhome while working, using it as accommodation for employment, or engaging in commercial activities.
Long-term leisure travel (such as travelling around Australia) is generally considered consistent with private use, subject to the PDS.

General advice reminder: Distributors should not assess usage and should refer customers to NM Insurance Customer Service.

3. Optional Lay-Up Cover

Lay-up cover may be available when a caravan or motorhome is not being used for general travel.

When selected, the insured unit is not intended for normal travel use, and cover may continue while stored at the nominated address.
Limited movement, such as for servicing or repairs, may be permitted in accordance with the PDS.
Lay-up cover is designed to maintain a level of protection during periods of non-use, subject to policy terms.

General advice reminder: Distributors should not determine whether lay-up conditions are met and should refer customers to NM Insurance Customer Service.

4. Agreed Value and Total Loss

Caravans and motorhomes are insured on an agreed value basis, as shown on the Policy Schedule.
This agreed value is generally used to determine settlement in the event of a total loss, subject to the policy terms.
First registered owners may be eligible for replacement, depending on the conditions outlined in the PDS.
Where replacement conditions are not met, settlement is generally based on the agreed value.
Once a total loss claim is finalised, the policy typically ends in accordance with the PDS.

General advice reminder: Distributors should not provide guidance on claim outcomes and should refer customers to NM Insurance Customer Service.

5. Contents Cover

Contents are personal belongings kept inside the caravan or motorhome.
Cover is subject to an overall contents limit, with sub-limits applying to individual items.
Contents are generally covered only while stored inside the caravan/motorhome or an approved structure.
Additional conditions, including security or theft requirements, may apply in accordance with the PDS.

General advice reminder: Distributors should not confirm whether specific items are covered and should refer customers to NM Insurance Customer Service.

6. Additional Benefits – What They Mean

Additional benefits provide limited financial support following an accepted claim, subject to PDS terms.
These benefits apply only where a valid insured event has occurred and do not operate independently.
Examples may include temporary accommodation, emergency repairs, removal and storage, returning the insured unit home, and pet-related benefits.
Each benefit has specific limits, conditions, and exclusions outlined in the PDS.

General advice reminder: Additional benefits should be described at a general level only. Customers should be referred to NM Insurance Customer Service for eligibility or claim-related questions.

7. Excesses Explained

An excess is the amount a customer contributes towards a claim.
A basic excess generally applies unless otherwise stated, and additional excesses may apply depending on the circumstances.
Details of excess amounts are shown on the Policy Schedule.

General advice reminder: Distributors may explain excess types and amounts shown in the Policy Schedule but should not determine which excess would apply to a specific claim scenario.

8. What Is Not Covered

Policies include exclusions that outline situations where cover does not apply.
Common exclusions may include wear and tear, gradual deterioration, lack of maintenance, and mechanical or electrical breakdown occurring without an insured event.
Use outside the policy terms may also impact cover.
All exclusions are subject to the full details outlined in the PDS.

General advice reminder: Distributors should discuss exclusions at a general level only and refer customers to NM Insurance Customer Service for scenario-specific questions.

9. Change of Risk – Customer Responsibilities

Customers must notify the insurer of any changes that may affect the risk associated with the policy.
Examples include changes to storage location, modifications to the caravan/motorhome, or a change in use.
Failure to notify these changes may impact cover or claims.

General advice reminder: Distributors should not determine whether a change is material and should refer customers to NM Insurance Customer Service.

10. Storage Location

The caravan or motorhome must be stored at the location disclosed to and accepted by the insurer.
If the storage address changes, the insurer must be notified and continued cover is subject to acceptance.

General advice reminder: Questions about storage arrangements should be referred to NM Insurance Customer Service.

11. Legal Liability Cover

The policy includes legal liability cover where the insured is legally responsible for injury to other people or damage to their property.
Cover applies within Australia and is subject to the policy terms, conditions, and limits.

General advice reminder: Distributors should not determine liability outcomes and should refer customers to NM Insurance Customer Service.

12. Street Parking

Street parking may impact cover depending on the product and should be disclosed to the insurer.
Cover may apply when parked outside the insured residential address, subject to PDS terms and insurer acceptance.
Failure to disclose or obtain acceptance may impact cover.

General advice reminder: Distributors should not confirm whether specific arrangements are acceptable and should refer customers to NM Insurance Customer Service.

13. Product-Specific Considerations (Caravan vs Motorhome)

While both Caravan and Motorhome products share core features, some differences apply depending on the type of insured unit.

Motorhome – Specific Considerations

Motorhomes are self-propelled vehicles and include features relating to driving and road use.
This may include windscreen cover, driver-related excesses, and road-use conditions.
Additional considerations include that there is no specific tyre and rim benefit; however, damage may be claimable where it results from an insured event and would be treated as a standard claim with an excess applying.
Additional excesses may apply in certain scenarios, such as travel on unsealed roads.
Use for hire, rental, or reward is generally excluded under the policy.

Caravan – Specific Considerations

Caravans are towed vehicles and include features relating to towing, storage, and external attachments.
This may include annexe cover, transport by third parties, and towing-related conditions.
Caravan policies may include a tyre and rim benefit, subject to limits and conditions.
An additional off-road excess does not typically apply in the same way as it may for motorhomes.
Hire or rental use may be available where an optional benefit has been selected and is shown on the Policy Schedule.

14. Key Training Takeaways

Distributors provide general information only and must not provide personal advice.
Policy terms, claim outcomes, or eligibility should not be interpreted.
Customers should be referred to NM Insurance Customer Service for policy-specific queries.
Customers should be encouraged to review the PDS and Policy Schedule.
Customers should be reminded of their obligation to disclose changes that may affect their policy.

Customers should be reminded that in the event of any inconsistency or inadvertent contradiction between the information provided and the applicable PDS and TMD, the terms of the PDS and TMD will prevail hence they should read those documents carefully before purchasing or renewing the product/s.